Family & Nursing Care is honored to receive the National Business Research Institute’s (NBRI) Circle of Excellence Award for the 10^th consecutive year. This prestigious recognition highlights organizations that demonstrate exceptional client, staff, and caregiver satisfaction, as measured by data collected throughout 2024. The award is especially meaningful because it reflects the feedback of our own community.

“Receiving this award for the 10^th consecutive year is a testament to our enduring commitment to providing access to compassionate and reliable home care services,” said Jeff Zukerman, President of Family & Nursing Care. “The trust and satisfaction of clients, caregivers, and staff drive us to continually improve, and we are grateful for the opportunity to make a meaningful difference in the lives of those we serve.”

Family & Nursing Care remains dedicated to enhancing the experiences of clients, caregivers, and staff, and will use insights from the NBRI survey to better understand their needs. The survey results reaffirm our commitment to excellence, and we are proud to share some key insights from last year’s feedback:

• Caregivers rated 90% of the survey topics as strengths, with Job Satisfaction and Culture ranking at the top for Family & Nursing Care Select Caregivers. Caregivers did not classify any topics as weaknesses or threats. The highest scoring item, exceeding the best-in-class level of 90% satisfaction, was “I am proud to tell people I work with/for Family & Nursing Care.”
• Our office staff survey assesses 14 different areas, all of which were identified as strengths. Several topics exceeded a satisfaction level of 90%, including office culture, fair treatment of staff by the company, and the feeling that their work is impactful.
• New clients reported 90% satisfaction with the office staff at Family & Nursing Care. Nearly 90% felt their concerns were addressed during the initial intake process and they are satisfied with their Client Service Managers. Among all clients, 100% said they would recommend Family & Nursing Care to a friend or family member.

For over 56 years, Family & Nursing Care has been a trusted and leading home care resource in the Mid-Atlantic region. By consistently assessing and acting on the feedback of everyone in our community, we can ensure that the services offered continue to meet the highest standards today and in the future.

To learn more about our award-winning culture, visit the Family & Nursing Care Why Us webpage.

Family & Nursing Care is thrilled to receive the National Business Research Institute’s (NBRI) Circle of Excellence Award, which recognizes organizations for their outstanding achievements in client, staff, and caregiver satisfaction. This prestigious award was determined by data collected throughout 2023 and is especially meaningful because it is a result of feedback from our own community.

With a focus on continuously learning and improving, Family & Nursing Care will use the responses from the NBRI survey to help our team better understand the needs of clients, Caregivers, and staff, enabling us to continue providing each group with the best possible experiences. The Circle of Excellence award is further validation that our approach centering around clients, Caregivers, and staff makes a significant impact, and we are proud to share some key insights from the NBRI survey:

• Caregivers categorized 8 out of the 10 topics addressed in the survey as strengths, with Job Satisfaction and Interactions with Office Staff as the highest satisfaction ratings among the Caregivers. None of the topics were categorized by Caregivers as weaknesses or threats. Additionally, two items that scored above 90% were “I am proud to tell people I work with/for Family & Nursing Care” and “Overall, I like being a caregiver with Family & Nursing Care.”
• Our office staff survey gauges 14 different areas and all 14 were identified as strengths, with Supervision scoring at a best-in-class level of 90% or above satisfaction rating. Employees also rated the culture of the office at Family & Nursing Care highly with 93% responding that they think what they do is important to the overall success of the company.
• New clients expressed 96% satisfaction with the initial intake process and 95% are satisfied with the office staff and their Client Services Manager. 95% of respondents who have been with Family & Nursing Care for a year or more find their Caregiver’s skills a good match for their needs. Among all clients, 98% would recommend Family & Nursing Care to a friend or family members.

This marks the ninth-consecutive year in which Family & Nursing Care has received the NBRI Circle of Excellence Award. As a trusted and leading home care resource in Maryland and Washington, D.C. for more than 55 years, our team prides itself on consistently assessing customer and worker experiences so we can continue to meet the needs of clients, Caregivers, and staff, both today and tomorrow.

To learn more about our award-winning culture, visit the Family & Nursing Care Why Us webpage.

We are proud to have received the distinguished 2024 Best of Home Care® – Leader in Training Award from HCP, the leading firm in experience management for home care. The Leader in Training Award recognizes home care businesses that consistently provide an outstanding level of Caregiver education. As a Leader in Training, Family & Nursing Care Select is now recognized among the top 25% of home care providers participating in the nationwide HCP Training Program.

This accomplishment demonstrates Family & Nursing Care Select’s long-term dedication to excellent care and employment. To qualify for this award, we implemented HCP Training to provide specialized education for Family & Nursing Care Select Caregivers. We have achieved a high level of Select Caregiver participation in continuing education, as well as an average of at least 8 courses completed by each participant.

The Best of Home Care – Leader in Training Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At HCP, our mission is to help home care businesses create a training program that goes beyond client and Caregiver expectations,” says Todd Austin, President of HCP. “When we see companies like Family & Nursing Care that have so effectively provided outstanding care and employment experiences through continuous learning, we know we’re on the right track. Family & Nursing Care has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and Caregivers.”

About HCP
HCP is on a mission to support long-term and post-acute care providers with mission-critical applications that offer complete support across the entire employee and customer lifecycle while improving outcomes for all stakeholders in the care continuum. HCP offers RN-developed training, satisfaction surveys, and reputation management tools designed to help you become the best employer and provider in your area—and make sure everyone knows about it. Known industry-wide for its Benchmarking Report and Best of Home Care awards, HCP is redefining the future of post-acute care. For more information, visit https://www.homecarepulse.com.

Our team at Family & Nursing Care is proud to kick off 2024 with the fantastic news that, for the ninth time, we have been voted “Best In-Home Care Provider” by Bethesda Magazine in the publication’s annual Best of Bethesda Readers’ poll! We’re honored to be recognized by the community for our compassionate and reliable home care services – it’s awards like this that allow our team to reach and support even more clients when they need it most.

From things to do and places to eat to service providers and more, each year local feature and lifestyle publication Bethesda Magazine encourages readers to identify the best of all that Bethesda and its surrounding areas have to offer. The Best of Bethesda awards allow locals to highlight companies within the community that are supporting the local economy, offering quality customer experiences to neighbors, and continuing to make Montgomery County a beautiful, quality place to call home.

For over 55 years, Family & Nursing Care has prided itself on being ready to help older adults and their families whenever a home care need arises – whether it’s companionship, daily living support, mobility assistance, disease-specific care, and more. We would like to extend our deepest gratitude to the clients, Caregivers, and professionals we work with daily as we head into another year focused on always being there for families. Thank you for continuing to place your trust in us and allowing us to make a positive difference in your life!