News & Resources

At Family & Nursing Care, our commitment to exceptional client support extends beyond traditional business hours. Our Nights & Weekends Client Services Manager Team plays a crucial role in ensuring that clients receive prompt and compassionate assistance whenever they need it. Whether adjusting schedules, guiding new clients through the care process, troubleshooting urgent issues, or collecting feedback, this team is always ready to respond with empathy, efficiency, and professionalism.

Our Nights & Weekends Client Services Manager Team members work closely with one another and other departments to ensure seamless communication and coordinated care. Each member brings unique expertise to their role, contributing to the team’s ability to navigate unpredictable situations. Team members include:

• Madison Hoover: With five years of experience as a Client Services Manager, Madison leads the Nights & Weekends team as Assistant Director, providing critical support to clients in crisis. She ensures that every client feels heard and valued, reinforcing the company’s commitment to providing access to compassionate care. Outside of work, Madison stays active with her toddler and enjoys time at the beach.
• Elizabeth Bearisto: A newly licensed attorney, Elizabeth applies her sharp problem-solving skills to every challenge she faces. She expertly balances urgency with empathy, ensuring that clients receive both the care and attention they deserve.
• Thomica Flakes: Passionate about mindfulness and resilience, Thomica is currently pursuing a master’s degree in corporate mindfulness. Her calming presence and ability to navigate unpredictable situations are a key asset to the team.
• Michael Sallee: Mike brings a unique blend of creativity and positivity to his role. As a comic, he keeps spirits high with his impersonations, love for dance, and passion for writing movies and TV shows — helping to create a supportive and uplifting atmosphere for both clients and colleagues.

Whether addressing an urgent need in the middle of the night or ensuring continuity of care over the weekend, our Nights & Weekends Client Services Manager Team is dedicated to providing the same high level of service that defines Family & Nursing Care. To learn more about how our team can help, visit our Client Services Managers webpage.