News & Resources

Family & Nursing Care is honored to receive the National Business Research Institute’s (NBRI) Circle of Excellence Award for the 10^th consecutive year. This prestigious recognition highlights organizations that demonstrate exceptional client, staff, and caregiver satisfaction, as measured by data collected throughout 2024. The award is especially meaningful because it reflects the feedback of our own community.

“Receiving this award for the 10^th consecutive year is a testament to our enduring commitment to providing access to compassionate and reliable home care services,” said Jeff Zukerman, President of Family & Nursing Care. “The trust and satisfaction of clients, caregivers, and staff drive us to continually improve, and we are grateful for the opportunity to make a meaningful difference in the lives of those we serve.”

Family & Nursing Care remains dedicated to enhancing the experiences of clients, caregivers, and staff, and will use insights from the NBRI survey to better understand their needs. The survey results reaffirm our commitment to excellence, and we are proud to share some key insights from last year’s feedback:

• Caregivers rated 90% of the survey topics as strengths, with Job Satisfaction and Culture ranking at the top for Family & Nursing Care Select Caregivers. Caregivers did not classify any topics as weaknesses or threats. The highest scoring item, exceeding the best-in-class level of 90% satisfaction, was “I am proud to tell people I work with/for Family & Nursing Care.”
• Our office staff survey assesses 14 different areas, all of which were identified as strengths. Several topics exceeded a satisfaction level of 90%, including office culture, fair treatment of staff by the company, and the feeling that their work is impactful.
• New clients reported 90% satisfaction with the office staff at Family & Nursing Care. Nearly 90% felt their concerns were addressed during the initial intake process and they are satisfied with their Client Service Managers. Among all clients, 100% said they would recommend Family & Nursing Care to a friend or family member.

For over 56 years, Family & Nursing Care has been a trusted and leading home care resource in the Mid-Atlantic region. By consistently assessing and acting on the feedback of everyone in our community, we can ensure that the services offered continue to meet the highest standards today and in the future.

To learn more about our award-winning culture, visit the Family & Nursing Care Why Us webpage.